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Re: Why I will never set foot in Advance Discount Auto Parts again
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CarGuru > Volkswagen > Re: Why I will never set foot in Advance Discount Auto Parts again 6 May 2005 06:31:23

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Re: Why I will never set foot in Advance Discount Auto Parts again

Ben Boyle 6 May 2005 06:31:23
 Advance sucks, they are Wal-Mart grade stores. Even though I am not a mechanic by any stretch of the imagination I go to
the stores they go to. They may not be as flashy but they often have better parts and people who know what the hell is
going on. In my experience Napa, CarQuest and those types are the best. I actually frequent a place that is affiliated
with Auto Value but I believe that is a more regional chain. I try to buy everything I can from this store because the
owner and their couple of employees humor me while I have them look up obscure VW parts and the occasional part number
that will interchange with my Citroen. The parts are almost always well known brands like Wix oil filters which are
probably one of the best filters for the price and beat Fram every day of the week. Besides, these guys are with it
enough to know a bit about Beetles and actually go out of their way to help me out.. You just don't get that kind of
service out of the big box type places.
"Lynn Martin" <jameslynnmartin@be­llsouth.net> wrote in message news:5Ewee.501$yq3.­173@bignews1.bellsou­th.net...> Grrr...... Still mad. Just had to vent! I am sending this to the Head man> at Advance. I have heard these guys were asses. This confirms it.>
Lynn> 1974 Superbeetle (& Chevy S-10)>
"We don't sell Maury compressors. You didn't buy that from us.">
"We'll that is the one that came outta the box you sold to me. I put it on> the truck myself.">
Apparently, I am a liar. The man didn't come out and say it, but he> inferred that I was lying.>
On Tuesday, May 3rd, I went into Advance Auto Parts Store #9802 in Bay St.> Louis, Mississippi. I bought some tools, sockets (18 mm, 19mm, 22 mm),> wiper blade replacements, some Freon 134a, and an air conditioning> compressor for my 1994 S-10 Chevy truck. I rang this up at the counter, and> the Customer Service Representative told me I needed to also purchase an> accumulator and orifice tube, so the compressor would be under warranty for> a year. And I should also purchase compressor oil. I purchased these> items, and left the store after paying a total of $263.57 for everything.>
I went home and installed the compressor, but was unable to get it working> (clutch would not engage). So I took the truck to an automotive repair> shop, and asked them to repair things. They repaired the system, but had to> order a new accumulator since the one purchased at Advance Discount Auto> Parts was the incorrect part.>
On Thursday, May 5th, I returned to Advance Discount Auto Parts to return> the accumulator. I also determined that I did not need the 18, 19 or 22 mm> sockets. I already had those sockets sizes, and did not need them. I> thought I needed them, but did not.>
I took the parts inside, and spoke with a gentleman (who was also at the> store on my first trip). He looked at the accumulator and said that I would> have to talk with ..(unintelligible).­. to get a refund. Unintelligible> came over to the counter, and looked at the accumulator, and said "This is> a used accumulator. This is not new." I said, "I bought this from ya'll> Tuesday, and a guy tried to install it and said it was for an R-12 system,> not a R-134a, and would not fit my truck." The accumulator was not the> same. The low pressure port switch was welded in the wrong place. He said> "We don't sell R-12." I said, "Let me show you my truck." He said, "OK,> but that wouldn't show him anything.">
We went outside to my truck, and I opened the hood. I showed that the> accumulator was the wrong one. I also showed the compressor. He said,> "That is a Maury compressor. We don't sell Maury compressors. You didn't> buy that from us." I said, "We'll that is the one that came outta the box> you sold to me. I put it on the truck myself. I am not trying to screw you> guys. I bought this stuff from you." So I closed the hood, and we went> back inside.>
We went back to the counter, and he noticed the sockets I had returned.> "That socket has been used," pointing to the 19 mm socket. I said, "How> could it be used? It is still in the plastic holder!" I had not even> taken it off the plastic holder.>
I said, "I bought all this stuff, and that guy over there was here when I> bought it. A short little girl was the cashier who actually rang it up."> He said, "I don't doubt you bought it." STILL implying that I had bought> these things somewhere else.>
He said, "You get back $40.15". Gave me four 10 ten dollar bills and> change, though I saw $20s in the register.>
I do not know what this man's problem was, but be assured that I will NEVER> step foot near an Advance Discount Auto Parts store again because of this> treatment. And I will discourage everyone I know to avoid your store.>


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CarGuru > Volkswagen > Re: Why I will never set foot in Advance Discount Auto Parts again 6 May 2005 06:31:23

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